The world’s acclaimed customer service expert and the Chief Facilitator of the Service Quality Institute of the United States of America; Mr. John Tschohl was in Nigeria to deliver a lecture to the entire management and staff of Sovereign Trust Insurance Plc, one of the nations’s leading insurance and risk management companies.
The one-day seminar will focused on how to deploy quality service strategies in improving the patronage level for the organization with a view to making the STI brand a preferred choice in the insurance marketplace. The company is highly committed to providing exceptional customer service of world class standards to all stakeholders in the insurance sector in Nigeria.
The Managing Director, Mr. Wale Onaolapo stated that the key to quality service is “the orientation of all resources and people in a company working together to achieve customer satisfaction.” He also mentioned that a company is as good as its employees and with the post-consolidation challenges, it is imperative to enhance the service skills and job performance of all employees.
According to the Executive Vice Chairman, Mr. Seun Ajayi, “the company aims to become a world-class organization in all areas of its operations and would partner with local and international organizations that share such values of excellent service delivery and customer satisfaction. He further explained that the real challenge is to exceed current standards by looking at better ways to deliver quality service with a view to meeting and exceeding our customers’ needs”.
The company aims at becoming one of the top five in the insurance sector in Nigeria within the shortest possible time. To achieve this, conscious effort is being made to expand the branch network nationwide to afford Nigerians qualitative insurance products and services.
The seminar is expected to further imbue in the total workforce a culture of service excellence and the spirit of teamwork which have been identified as basic elements for keeping customers satisfied and remaining loyal for life.
Sovereign Trust Insurance Plc, is poised to set standards for competition in the industry by not only doing the right thing but doing things right the first time.